University of Wisconsin Help Desk Knowledgebase


 ADVANCED

Kiosk - Frozen Screen


The Kiosks are maintained by the DoIT's Repair and Desktop Support department. They have posted instructions for rebooting the Kiosks at every station on campus.

If a kiosk is frozen, click on the reset kiosk icon at the bottom of the screen.

If this does not work, do the following to secure your personal data. Only do this if you cannot click on the "Reset Kiosk" icon!

  1. Locate the power button, located on the back of the left side (as you are looking at the machine)
  2. Hold the power button down for 5-10 seconds. This should power the machine off, and secure your personal data.
  3. Call the DoIT Help Desk at 264-HELP (264-4357) and inform them that you had to take these steps.




Keywords: kiosk lock frozen freezes screen support help troubleshootingDoc ID: 2875
Owner: Ryan H.Group: Help Desk
Created: 2004-05-06Updated: 2009-11-04

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