University of Wisconsin Help Desk Knowledgebase

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Chat with an Agent!

Click the LiveChat icon to initiate a chat session. Then, simply fill out the short form to start chatting with a Help Desk technician.

LiveChat is available from 8am-10pm, 7 days a week! No account information may be given out via LiveChat. Users of LiveChat must be affiliated with the UW and have a valid NetID.

If you have problems initiating a LiveChat session, or need assistance with your NetID, password, or other account information, please call the DoIT Help Desk at +1-608-264-4357 (264-HELP)

LiveChat Features

LiveChat provides the following features:

• Compatible with many popular web browsers
• Convenient access to Help Desk technologists without using a phone
• Same great help you've come to expect from the DoIT Help Desk

LiveChat has been tested and is known to work with the following web browsers/OS's:

• Internet Explorer 6.x and 7.x (Windows Vista and XP)
• Firefox 2.x and 3.x (Mac OSX 10.3.x & newer) (Windows Vista and XP)
• Opera (9.x versions)
• Safari (Mac OSX 10.3.x & newer)