University of Wisconsin Help Desk Knowledgebase
This document will explain some of the problems that could exist because the computer is unable to install updates for Windows XP.
Upon trying to install Windows updates, you get this error: "Problem: A problem on your computer is preventing updates from being downloaded or installed. Solution: To fix the problem, try installing the updates again. If that doesn't work, use the Troubleshooter to try solve the problem."
The problem could lie in one of two places. First, it could be that the cache and cookies of the browser that is being used is conflicting with the Automatic Updates website. Secondly, it could be corrupt .dll files.
If you are uncomfortable performing this procedure, please call us at 264-HELP.
To fix the first issue, clear the cache and cookies of the browser you are using. The following is a link to a document that can show you how to do this:
After clearing the cache and cookies, try running Windows Update again.
To fix the .dll issue, you will need to re-register a couple of .dll files. To do this, follow these easy steps:
| Keywords: | .dll cache cookies upgrade re-register reregister | Doc ID: | 6714 |
|---|---|---|---|
| Owner: | George S. | Group: | Help Desk |
| Created: | 2007-11-16 | Updated: | 2009-08-04 |