DoIT Middleware Knowledgebase

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Whitepages - Incorrect or Missing Faculty/Staff Information

When looking up faculty/staff contact information in the Whitepages or directory search, email addresses, phone numbers, or other information may be incorrect or missing.

Data can only be corrected at its source. Your HR/Payroll office is the source of the data and is generally in a position to correct errors. HR or Payroll officers who are not familiar with the processes listed below need to contact Central Payroll: payroll@ohr.wisc.edu

• Faculty/Staff information will appear the day that the appointment becomes valid, and will disappear when it is not.
• Check with your Payroll office to make sure that you have filed a Employee Address Information Form (Fillable PDF) (Or as a Non-fillable PDF), and that the information on file is correct in CPAD.
• If your information seems to be incorrect, check with any other units or office that you have (or may have had) an appointment with. Sometimes that information doesn't get purged from their systems.
• Employees can have multiple appointments, or a single appointment with multiple appointment departments. Only the Major Department of an appointment will be displayed in the directory: If an employee has multiple appointments, he or she will have more than one department in the directory; if an employee has a single appointment with multiple appointment departments, only the Major Department will display. Your HR department will be able to tell the difference.
• Addresses are submitted by both CPAD and ADDU mainframe transactions. Addresses submitted via ADDU will override addresses from CPAD. Your HR/Payroll office will be able to clean up erroneous records by contacting Central Payroll payroll@ohr.wisc.edu.
• Addresses are also submitted by the Affiliate system run by the Office of Budget Planning and Analysis. These will not overwrite entries from ADDU or CPAD, but may cause a second (or third, or fourth) entry to appear. Your HR/Payroll office should contact the Office of Budget, Planning and Analysis obpa@vc.wisc.edu with corrections.
• Appointments (as defined above) are sorted ascending, according to the following rules, and the first two are displayed in the directory:
  1. CURRENT (1), FUTURE (2)
  2. Non-backup (1), Backup (2)
  3. Appointment ID (desc)*
  * Appointment ID is a unique, sequential, number for the appointment. It is reversed so that higher (newer) appointments appear before older ones.
• Contact information can be changed in MyUW
  1. Log into MyUW.
  2. Click on the Work Record Tab.
  3. In the Contact Information pane, click on Request Change to Home Address, Office Phone, and Email Information.
  4. Update the information and click on Submit Change Request.

If you are also and enrolled student, you may have student contact information in the whitepages as well. See Whitepages - Incorrect or Missing Student Information for information on changing your student data.

While DoIT is responsible for maintaining the online directory search, DoIT cannot change your information. Information can only be changed through the system where the information was entered.

Data is refreshed business days at 2AM. Due to job timing conflicts, it can sometimes take up to two business days before updates process through.

See Also:

• Whitepages - Incorrect or Missing Student Information
• Whitepages - Incorrect or Missing Departmental Information