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Get help from the DoIT Help Desk

The DoIT Help Desk provides support to students, faculty, and staff at UW-Madison on general computing issues and various UW applications. The Help Desk provides support via phone, email, a live chat service, and in person at two walk-in help desks on campus.

Phones

Reach the Help Desk by phone at 608-264-HELP (4357). The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, etc. We can also assist with password resets and can help with many common UW-Madison applications (such as My UW, WiscMail, My WebSpace, etc) over the phone. Some issues (such as possible hardware issues) may need to be handled at one of our Walk-in Help Desks.

Email

You can email the Help Desk at help@doit.wisc.edu if you would prefer to contact us via email. Because of the volume of email received, note that it can sometimes take up to 24 hours to receive a response via email. If you have an urgent issue, please call the Help Desk instead. Note that the Help Desk also cannot reset passwords via email and cannot provide sensitive information (such as NetIDs) over email. If you need a password reset or if you don't remember your NetID, you will need to call the Help Desk.

LiveChat

In addition to phones and email, the Help Desk provides support via an online chat service. If you would prefer to receive help via chat, you may chat with one of our Help Desk agents. Note that the Help Desk also cannot reset passwords or provide NetIDs via chat. If you need a password reset or other account information, you must call the Help Desk.

Help Online

Walk-in Help Desks

The DoIT Help Desk has two Walk-in Help Desks on campus which can assist with many common issues in person. In addition to supporting the same products we support over the phone, the Walk-in Help Desks specialize in assisting with issues with desktop and laptop computers. In particular, the Walk-in Help Desks can assist with operating system problems (including blue screens, viruses, etc), trouble connecting to Wireless UWNet, and can even help troubleshoot hardware problems. Computers with supported issues can be checked into our Help Desk Level 2 (HDL2) service for more advanced work, while supported computers with hardware issues can be checked into the Repair and Desktop Support department for repair.

The Walk-in Help Desks are located in:

• Computer Science at 1210 W Dayton St, behind the DoIT Techstore.
• Memorial Union at 800 Langdon St, in the basement in the old Student Print location, down the stairs from the Rathskeller.

Enterprise Application Support Team

The Enterprise Application Support Team (EAST) provides assistance with many common UW-Madison business, payroll, and human resources applications including ISIS, the mainframe (3270), e-Reimbursement, Student Payroll, etc. EAST is available via phones (call 608-264-HELP and choose option 2), email, and chat during EAST business hours.

More about the DoIT Help Desk

View About the DoIT Help Desk for more information about the DoIT Help Desk, including information about employment opportunities, obtaining custom support for your department, Help Desk statistics, and more information about Help Desk policies.