Internet Explorer 8 (Win) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Internet Explorer 8.

  1. Select Tools > Internet Options.

    Tools > Internet Options

  2. Click on the General tab and then the Delete... button.

    General > Delete

  3. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

    uncheck Preserve Favorites website data; check both Temporary Internet Files, Cookies; > Delete

Further Troubleshooting

The above procedure for clearing cache and cookies should work for the majority of websites, but certain website and applications such as WiscMail require a more thorough procedure. If you are still having issues, try to steps below.

  1. Close out of Internet Options. Click on Tools and select Developer Tools.

    Tools > Developer Tools

  2. In the Developer Tools window, click on Cache and select Clear Browser Cache...

    Cache > Clear Browser Cache...

  3. Click Yes to confirm the clearing of the browser cache.

    Yes button

See Also:




Keywords: internet explorer 8 ie ie8 clear clearing remove removing cache cookies reset   Doc ID: 12314
Owner: Rhianna C.Group: DoIT Help Desk
Created: 2009-09-29 19:00 CDTUpdated: 2011-08-30 13:56 CDT
Sites: DoIT Help Desk, HWS - Hobart and William Smith Colleges, UW Green Bay, UW Green Bay - Test