This document explains how to troubleshoot problems with Microsoft Volume Activation for Microsoft Office 2010. For instructions on troubleshooting Windows operating systems activation issues, see Microsoft Volume Activation - Troubleshooting Microsoft Volume Activation for Windows Operating Systems
To check if a DNS domain is configured for KMS auto-discovery, check that a SRV record exists.
nslookup -type=srv _vlmcs._tcp.<dept>.wisc.edu
If a SRV record exists for the domain, the DNS server will detail the SRV record.
C:\>nslookup -type=srv _vlmcs._tcp Server: rdns1.doit.wisc.edu Address: 126.96.36.199 Non-authoritative answer: _vlmcs._tcp.<dept>.wisc.edu SRV service location: priority = 0 weight = 0 port = 1688 svr hostname = ms-kms-1.services.wisc.edu
If no SRV record exists for the domain, the DNS server will return an error
C:\>nslookup -type=srv _vlmcs._tcp Server: rdns1.doit.wisc.edu Address: 188.8.131.52 *** rdns1.doit.wisc.edu can't find _vlmcs._tcp.<dept>.wisc.edu: Non-existent domain
The KMS Activation server is open to all network subnets on campus except for UWNet Wireless, and ResNet.
You can activate remotely on the UW-Madison's KMS server if you connect via WiscVPN. Both the OnCampus and OffCampus VPN profiles will allow you to activate. This works with both 32- and 64-bit versions of Windows 7 (64-bit only works with the AnyConnect client refer to WiscVPN (Windows) - Downloading and Installing the WiscVPN AnyConnect Client for details).
Verifying that you are on a network that can access the KMS server
KMS activation requires that the machine to be activated has TCP port 1688 open for outbound communication to the activation server.
Verifying that outbound TCP port 1688 is open to the KMS server
portqry.exe -n ms-kms-1.services.wisc.edu -p tcp -e 1688
The command will return "TCP port 1688 (unknown service): LISTENING" if the computer is able to communicate with the KMS server.
If the command returns "TCP port 1688 (unknown service): FILTERED" then the computer is unable to communicate with the KMS server. Contact your departmental IT support for assistance.
|Keywords:||kms make install setup problem license microsoft office 2010||Doc ID:||13977|
|Owner:||Jordan D.||Group:||DoIT Departmental Support|
|Created:||2010-05-11 18:00 CST||Updated:||2013-05-16 07:09 CST|
|Sites:||DoIT Departmental Support, DoIT Help Desk, DoIT Staff, DoIT Tech Store, Product Management, School of Medicine and Public Health|
|Feedback:||12 8 Comment Suggest a new document|