Troubleshooting Microsoft Volume Activation for Microsoft Office 2010

Checking Microsoft Office 2010 Activation Status

  1. Launch Microsoft Word 2010.
  2. Click to the File tab. Click Help.
    • Office is activated

      Product activated

    • Office is not activated

      Product not activated

Determining Which Activation Method Office is Using - KMS or MAK

  1. Click the start menu and enter cmd /k cscript "%programfiles%\Microsoft Office\Office14\ospp.vbs" /dstatus in the search box.
    • If running 32 bit Office 2010 on 64 bit Windows, %programfiles% above should be replaced with %programfiles(x86)%.

      check activation

  2. A command prompt pop up window will appear and display the activation information for Office.
    • The License Name will contain "KMS_Client edition" when using KMS activation.

      KMS edition

    • The License Name will contain "MAK edition" when using MAK activation.

      MAK edition

Changing the Activation Method for Microsoft Office 2010

Checking if a DNS Domain is Configured for KMS Auto-Discovery

To check if a DNS domain is configured for KMS auto-discovery, check that a SRV record exists.

nslookup -type=srv _vlmcs._tcp.<dept>.wisc.edu

If a SRV record exists for the domain, the DNS server will detail the SRV record.

C:\>nslookup -type=srv _vlmcs._tcp
Server:  rdns1.doit.wisc.edu
Address:  128.104.254.254

Non-authoritative answer:
_vlmcs._tcp.<dept>.wisc.edu       SRV service location:
          priority       = 0
          weight         = 0
          port           = 1688
          svr hostname   = ms-kms-1.services.wisc.edu

If no SRV record exists for the domain, the DNS server will return an error

C:\>nslookup -type=srv _vlmcs._tcp
Server:  rdns1.doit.wisc.edu
Address:  128.104.254.254

*** rdns1.doit.wisc.edu can't find _vlmcs._tcp.<dept>.wisc.edu: Non-existent domain

Verifying that a Windows Computer can Communicate with the KMS Activation Server

The KMS Activation server is open to all network subnets on campus except for UWNet Wireless, and ResNet.

You can activate remotely on the UW-Madison's KMS server if you connect via WiscVPN. Both the OnCampus and OffCampus VPN profiles will allow you to activate. This works with both 32- and 64-bit versions of Windows 7 (64-bit only works with the AnyConnect client refer to WiscVPN (Windows) - Downloading and Installing the WiscVPN AnyConnect Client for details).

Verifying that you are on a network that can access the KMS server

  1. Follow the instructions in the knowledge base article Windows Vista, 7 & 8 - Finding the IP Number and MAC Address of a Network Card to look up your IP address.
  2. Check your IP address against the list of campus IP addresses in article Well-known UW-Madison Campus IP address ranges and hosts.
    • If you are connecting from a network that is not allowed to access the KMS server, then follow the instructions above for converting to MAK activation.
    • If you are connecting from a network that is allowed to access the KMS server, then continue on with the troubleshooting instructions below.

KMS activation requires that the machine to be activated has TCP port 1688 open for outbound communication to the activation server.

Verifying that outbound TCP port 1688 is open to the KMS server

  1. Download and install the utility portqry.exe from Microsoft. It is a command line utility from Microsoft that reports the port status of a remote host.
  2. From a command prompt, run the command:
      portqry.exe -n ms-kms-1.services.wisc.edu -p tcp -e 1688

    The command will return "TCP port 1688 (unknown service): LISTENING" if the computer is able to communicate with the KMS server.

    portqry listening

    If the command returns "TCP port 1688 (unknown service): FILTERED" then the computer is unable to communicate with the KMS server. Contact your departmental IT support for assistance.

Manually Specifying the KMS Activation Server

  1. Launch a command window with elevated privileges.
    • Type cmd in the search bar to locate the command window.
    • Right click on cmd and click Run as administrator from the context menu, or select cmd and hit CTRL-SHIFT-ENTER on the keyboard.
    • Click Yes at the User Account Control prompt to open the command window with elevated privileges.

      command prompt

  2. At the command prompt, type cd\Program Files\Microsoft Office\Office14.
    • If running 32 bit Office 2010 on 64 bit Windows, Program Files above should be replaced with Program Files (x86).

      change directories

  3. Run the command cscript ospp.vbs /sethst:ms-kms-1.services.wisc.edu to manually specify the KMS activation server.

    specify KMS server

  4. Run the command cscript ospp.vbs /act to activate Office with the KMS server.

    activate KMS




Keywords: kms make install setup problem license microsoft office 2010   Doc ID: 13977
Owner: Jordan D.Group: Repair and Departmental Support
Created: 2010-05-11 19:00 CDTUpdated: 2013-05-16 08:09 CDT
Sites: DoIT Help Desk, DoIT Staff, DoIT Tech Store, Product Management, Repair and Departmental Support, School of Medicine and Public Health