How to resolve problems caused by Internet Explorer version upgrades.

Internet Explorer version upgrades can arrive via automatic updates and sometimes cause problems with certain web sites you need. If your web application requires Internet Explorer, and has problems with the latest version, here are some options.

Use Internet Explorer in Compatibility mode.

For most web applications, setting Internet Explorer in compatibility view mode will resolve any viewing problems.   It's easy to enable compatibility view by following the instructions here.    Instructions vary depending on the version of IE, but this web site covers all versions.

If compatibility view does not resolve the problem, you can return to the previous version of Internet Explorer by uninstalling the upgrade. 

Uninstall the new version

To remove the current version of Internet Explorer from Windows 7 (and automatically reinstall the previous version):
  1. Click Start > Control Panel > Programs > Uninstall a Program.   
  2. Select the option to View Installed Windows updates.   
  3. Select the version update for Internet Explorer, right-click and select Uninstall.
After a reboot, your previous version of Internet Explorer will be restored.  Note that this process may take a long time, like 30 minutes or more, so be patient.

Avoid future upgrades

Windows Update will continue to offer the IE version upgrade.   Starting with IE 10, you can set an option whether to install new versions automatically.   From the IE menu bar (if you don't see the menu bar, tap the Alt key on your keyboard), click Tools > About Internet Explorer and UN-check the "Install new versions automatically" checkbox.

As stated previously, the best solution is to enable compatibility view until your web application is upgraded to use the latest IE version.   

Keywords:Internet Explorer block windows 7 update JEMS SMPH HSLC HRS IE10 IE IE11 IE9   Doc ID:29132
Owner:Rachel B.Group:School of Medicine and Public Health
Created:2013-03-18 09:39 CDTUpdated:2014-01-02 11:22 CDT
Sites:School of Medicine and Public Health
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