Science Hall Computing Knowledgebase

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I’m having trouble with my computer. Who do I go to for support?

There are many paths for support here on campus, and this document outlines the preferred path that Science Hall residents should use.

DoIT Help Desk staff support a wide variety of services, such as WiscMail, WiscCal, and NetID issues for users of Windows and Macintosh computers. That includes a check-in service for operating system reinstallation and virus removal by the Advanced Desktop Support team (ADS). Repair and Desktop Support (RaDS), another team associated with the Help Desk, does hardware repair for both in- and out-of-warranty Dell and Apple computers (a service fee may apply).

For details on support provided by the Help Desk, ADS, and RaDS, please contact them directly.

Contact the DoIT Help Desk by phone, email or in person:

• By phone, call 264-HELP (4357). This number is in service from 6:00 a.m. to 1:00 a.m., seven days a week, and is closed only on select University holidays.
• For support by email within 24 hours, send a message to help@doit.wisc.edu. When emailing this address, try to send your inquiry from a UW email account.
• Stop by the Help Desk at 1210 W. Dayton in the east wing of the Computer Sciences building, adjacent to the Tech Store. Hours for walk-in service are 7:45 a.m. to 5:00 p.m., Monday through Friday.
• Stop by the Satellite Walk-in Help Desk located at Memorial Union. Hours are Sun 12 p.m-8 p.m., Mon-Thurs 10 a.m.-8 p.m. and Fri 10 a.m.-5 p.m. Live chat is available from 8 a.m.-10 p.m.
• Use the "Chat Support"
• Submit a problem report to DoIT online

For support particular to Science Hall (support on departmental servers or workstations, accounts on Science Hall servers, Instructional Technology support or Computer Labs support) please submit a request using our online tracking system. You can find out how in this KB doc.

How do I get computing help in Science Hall?

For Instructional Technology support impacting a class in Science Hall between 9AM and 4PM, call 262.8111 and follow the prompts to obtain support.