DoIT Streaming Media Knowledgebase
Frequently Asked Questions Document for DoIT Streaming Media Services regarding Media Delivery.
Delivering Streaming Media Do I need to use a streaming server?
You will need to use a streaming server that has the server software for the
streaming format you have chosen to use.
Our consultants would be happy to
help you determine which format will best suit your requirements.
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Can I set up my own server?
As with any type of technology, you can always choose to do it yourself. There
are advantages and disadvantages to setting up your own server. Our goal is
to make our DoIT Streaming services so easy to use and so cost effective that
you will not need to embark on the route of self support.
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What are the associated costs for hosting services?
How will my students access streaming media files?
To access your streaming media files, once your students have a player installed,
all they will have to do is go to your designated website and click on the
media clips. Once they have done this, the media files will begin streaming
to their computer and will begin playing in a matter or seconds.
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Who will the students call if they have problems or
questions?
If your students have problems accessing your media clip but have not had
problems accessing your website, then they should call the DoIT Help Desk
at 264-4357. If the problem is associated with the DoIT hosting server, then
a case will be opened and escalated to the appropriate technologist for resolution.
If the problem is with the plug-in or installation, the Help Desk will be
able to help with basic problems and questions, but for issues that the Help
Desk cannot resolve, the student will be referred to the vendor of the plug-in
that they are having problems with for support.
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How reliable are the Streaming Media services?
The streaming hosting servers are housed on the DoIT Platform in a production
environment and are supported by DoIT 24 hours a day, 7 days a week. The servers
are new and have an extremely high performance rating. These machines are
very reliable, but should a failure of any kind occur, DoIT has procedures
in place to get them up and running as quickly as possible.
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What file back-up and recovery services are available?
We have multiple redundancies and are well protected against server failure.
In a worst case scenario of catastrophic failure we can not 100% guarantee
file recovery. For mission critical material we recommend clients keep multiple
backups of all media files both locally and archived on a durable media. For
those with advance backup needs DoIT offers the Bucky
Backup service.
Your data is safe because we mirror all data frequently but files that are
erased by users may be deleted on the mirrors the next time the mirrors are
updated leaving little time for file recovery. In the case of accidental deletion
of files Streaming Media Services provides backup in a best effort capacity
with no guarantee of file recovery.
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What do my students need to do?
Many of your students will already have had experience accessing streaming
media of some sort whether audio or video or images. Because of this they
will most likely have a player currently installed on the machine that they
are using.
| Keywords: | Streaming Media, FAQ, Delivering Media | Doc ID: | 5328 |
|---|---|---|---|
| Owner: | Bob A. | Group: | Streaming Media |
| Created: | 2007-01-25 | Updated: | 2009-07-10 |
| Sites: | Help Desk, Streaming Media | ||