DoIT Voice Services Knowledgebase

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Voice Mail - How to Change Greetings

This document explains how to change the greeting in the Voice Mail system.

After you have accessed your Voice Mail, select the following:

1. Press   (4) for Personal Options.

• Please Note: this option can always be selected from the main menu, but you will not always hear this option listed. If you want to hear all options, you can press 0 at the main menu for more options, or you can set the prompt level to extended.



2. Press   (3) for Greetings - listen carefully to the prompts.

   • To change the Personal greeting press (1)

     • To Select a standard greeting that is not in your voice, press (1)
     • To record your own personal greeting, press (2)
       1. To change the "away from the phone message" press (1)
       2. To change the "message for when you are on the phone" press (2)

   • To change the extended absence greeting press (2).

   • Extended absence greetings will not allow callers to leave a message. Record an extended absence greeting to advise callers that you are away from the office and who to contact in your absence.
   • To remove an extended absence greeting, press (2)
   • Each time you access your mailbox, the system will remind you that your extended absence greeting is on. It will immediately prompt you to delete the greeting by pressing (2) or to retain it by pressing (1). Your personal greeting is reinstated when you delete the extended absence greeting.

   • To change the recorded name, press (3).