DoIT Voice Services Knowledgebase

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Enabled Voice Mail - evmDelivery

evmDelivery sends a copy of your VoiceMail message to an email address that you specify.

• Return Email
• Voice
• Email 1/2/3
• Attachment Format
• Fax
• Deliver All Messages Since
• Saving Changes and Exiting
• Email Message Format
• Listening to Messages
• Deleting Messages

Enter the email address you would like EVM to use as the FROM address for any voice mail messages you leave.

These three buttons (All, Urgent and None) allow you to choose which voice messages you want delivered.

• All should be selected if you want all messages delivered to your email address.
• Urgent should be selected if you want only urgent messages delivered to your email address.
• None should be selected if you want to turn delivery of voice messages off.

  Note: Even if an email address is filled in, EVM will not deliver messages if the ?None? option is selected.

• Enter the email address where you want new messages to be sent.
• If the same address is used for evmDelivery and evmNotify you may receive two Emails for every voice message.
• Email addresses can be made inactive by unchecking the Active box.

• The default evmDelivery attachment format is GSM, compatible with most standard sound players.
• If your player will not handle that format, you may change the format to MP3 (preferred) or WAV via configuration of evmDelivery.
• File sizes for a 1 minute message are: GSM = 99k, MP3 = 256k and WAV = 1 meg.

• This option will allow you to receive fax documents as an electronic attachment to email.
• Your mailbox number can be used as your fax number.
• If you answer a fax call transfer the fax to 5-6600, enter your 5 digit mailbox number and press #. For more information, see http://www.doit.wisc.edu/telephone/voice_mail/tutorial/index.asp.
• Fax messages are sent as attachments in a .TIF format compatible with standard viewers.
• To send any printed piece of paper electronically, fax the document to your mailbox. The document will be delivered to your email inbox. From there, you can forward the document to anyone with an email address.

• This field shows the date/time stamp from the last message EVM delivered.
• If you want all messages in your voice mail box archived to email, change the date to that of the oldest voice mail message.
• The next time the application looks at the mailbox, ALL the messages will be considered ?new? and will be delivered to email (as individual emails).

• Be sure to press the Submit Changes button when you are finished updating your EVM for Octel configuration! Failure to do so will result in the loss of all entered changes.
• Press the Logout button to completely logout of the EVM for Octel configuration application. Doing so will ensure that no one can access your configuration settings.

Note: Above example was created in Mozilla Thunderbird. The email message format will vary with the client used.

The body of the email indicates the length of the attached voice message and the current status of your voice mail box (total number of new and old messages). Since the voice mail message has been attached to the email, you may forward the email to others.

• When evmDelivery sends the voice mail message to you as an attachment, the original message still resides in your Octel mailbox.
• evmDelivery allows you to delete the message on the Octel server by using the evmDelivery email message.
• Click on the link Delete this message from my voice mail box.
• Your browser will open. Enter your EVM PIN in the space provided. Press ENTER. NOTE: On some email desktop clients like Eudora and Thunderbird, the link may not display or work properly if the client is configured to display messages in plain text. See Enabled Voice Mail - Current Problems, Bugs and Solutions
• Click the Continue button to close the browser window.