DoIT Voice Services Knowledgebase

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Enabled Voice Mail - Current Problems, Bugs and Solutions

This document explains Enabled VoiceMail (EVM) problems, bugs and solutions:

evmFind Me feature fails upon disconnect

When find me is enabled and a caller presses 1 during the VoiceMail greeting, the evmFind me feature puts the caller on hold while it calls the configured telephone number to reach the subscriber. When the subscriber answers the call, evmFind Me plays a prompt instructing the subscriber to press any key to accept the call, or # to reject.

• If the subscriber hangs up without pressing a key, the original caller is taken out of the hold state and hears the evmFind me prompt (call for _______ , press any key to accept, or # to reject).
• If the caller presses any key, they are disconnected.
• If they wait, they will be dropped back into the subscribers VoiceMail box to leave a message.

This bug has been traced to a fundamental behavior of the phone system which can't be changed. SBC and Mutare are considering options for a possible solution, but it's unlikely that it will be solved. Make sure when you configure find me to call out to a shared phone, anyone who might answer is instructed to reject the call by pressing # before hanging up. If you know you will be in an area with poor cell phone reception, don't use FindMe to transfer calls to your cell phone.

Re-archiving of Messages Sends a New evmDelivery Message

When you archive a VoiceMail message it is saved for no longer than 14 days. If you choose to re-archive the message once the initial archival period has elapsed, you are then sent a new evmDelivery message.

• Explanation
  • When you save a message into the archive it places a new date/time stamp on the message, which the VoiceMail system uses to determine how long to keep the message before prompting you to save it again.
  • This date/time stamp is also what EVM uses to determine if there are new messages.
  • Every time a message is saved into the archive after its initial archive period has expired, you will get a new evmDelivery message.
• Solution
  • Use the .wav files created by either evmDelivery or evmForward to archive the message on your local computer.
  • Because of the design of the VoiceMail system, there is no solution for those messages that you wish to keep in the VoiceMail archive for an extended period of time.

Delete and View/Edit EVM settings in Eudora

When using a desktop client, such as Eudora or Thunderbird, the Delete and View/Edit EVM settings links within an evmDelivery message will not work if the client is configured to display messages in plain text format. Clicking on the link produces no response at all.

• Solution
  • In either program change the settings to view the message in HTML format.
    • Eudora: Go to tools, options, viewing mail, and make sure "Use Microsoft's Viewer" is selected under message window.
    • Thunderbird: Click on view, message body as, and choose HTML.
  • Close the application and when you reopen the links should work.