DoIT Voice Services Knowledgebase

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Voice Mail - Outcall Notification

The voice mail system can call you at a designated telephone number (local calls only) to notify you when new messages arrive in your mailbox.

What is Outcall Notification?

Outcall notification is helpful if you are out of the office frequently and want to be notified of new messages on a pager or cellular telephone, or if you want to be notified of messages after hours or on weekends.

You can configure the system to notify you when a message is received or to notify you after a specified time period. You may also establish separate notification schedule for urgent and non-urgent messages.

You may set up one or two schedules. For example you might use one schedule for daytime notification to a cellular telephone from 9AM to 5PM and another schedule for time at home from 7 to 10:30PM. You may also set a temporary schedule, which overrides your other schedules.

Set up Outcall Notification

There are two steps needed to set up outcall notification.

1. Set up your notification schedules.
2. Turn outcall notification on or off.

1. Setting up your notification schedules:

• Select Personal Options by pressing 4
• Select Notification Schedule by pressing 4
• Select the schedule you are creating or updating:
  • Select the first schedule by pressing 1
  • Select the second schedule by pressing 2
  • Select the temporary schedule by pressing 3**
• Select 1 to update or 2 to continue the schedule
• Enter the telephone number the system should call to notify you.
  • Enter 5 digits for Centrex lines on campus.
  • Enter 7 digits for a local Madison telephone number.
    • Do not enter 9 before local numbers.
  • Long distance numbers are restricted.
• Enter the range of times you will accept notification calls during weekdays:
  • Beginning time—for example, 7:00 is 700 and 10:15 is 1015
  • Ending time
  • Select 1 for AM or 2 for PM
• Enter the range of times you will accept notification calls during weekends:
  • Beginning time
  • Ending time
  • Select 1 for AM or 2 for PM
• Enter the type of messages for which the notification applies:
  • Select all messages by pressing 1
  • Select urgent messages by pressing 2
  • Select messages from members of a specific group list by pressing 3
• Enter the notification interval:
  • Select 1 hour by pressing 1
  • Select 2 hours by pressing 2
  • Select 4 hours by pressing 3
  • Select 1 day by pressing 4
  • Select immediately by pressing 5
  • Select never by pressing 6
• Accept the schedule by pressing 1
• Review the schedule by pressing 2

2. Turning outcall notification on or off:

• Select Personal Options by pressing 4
• Select Notification On/Off by pressing 1
• Turn notification on by pressing
  or
• Turn notification off by pressing 2

Set up a Temporary Schedule

Your temporary schedule overrides the other two schedules for the number of days you specify. The other schedules are reinstated when the temporary schedule expires.

Set up a temporary schedule as you would an ordinary schedule. There is one additional prompt: After you enter 3 to indicate that the schedule is temporary, the system asks for the number of days the schedule should apply.