DoIT Voice Services Knowledgebase

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Voice Services - New Authorized User Tools

This document contains inks to new tools for : 1) the authorized users lookup tool, 2) the update names on the telephone activity report tool and 3) the Line Lookup tool.

The Authorized Users Lookup Tool

The authorized user lookup tool will tell you who is authorized to order changes to specific phone lines. Voice services will continue to accept orders from anyone on campus even if the customer is not an authorized user. Voice services will confirm their order with the authorized agent from their department.

The authorized user lookup can be found here, anyone with a NetID has access to it:

"DoIT Voice Services Authorized User Lookup"
https://www.doit.wisc.edu/telephone/requests/access_lookup.asp

Note: The search can be done by telephone number or funding string.

Authorized Users Telephone Activity Report (TAR) Names Tool

The second tool lets authorized users update names associated with telephone numbers on telephone activity reports (TAR). By default, this name information is derived from UW-Madison payroll records. Authorized users can now maintain the names associated with those same numbers on their TAR's if desired.

Instructions can be found at:

"Telephone Activity Reports"
http://www.doit.wisc.edu/telephone/centrex/billing.asp

"Voice/Telephone Services"
http://www.doit.wisc.edu/telephone/

Line Lookup Tool

When a telephone is provided, the Line Lookup tool provides name of the user, funding, location information, and features of existing telephone lines.

Access is limited to persons authorized to order changes to telephone services. This tool is intended to be used when gathering the necessary information for placing telephone orders. It should also be helpful in keeping track of the telephone lines.

See Also:

• Voice Mail - Ordering Information