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WiscMail - Quota FAQs

This document explains DoIT's policies regarding disk quotas on the WiscMail system.

Quota is the total amount of space the email messages you have stored on the server are allowed to use.

Important: Address book contents (via web client) are not included in the quota formula for your account.

Messages within all of your IMAP folders are counted towards your quota. This includes 'Trash' and 'Junk Mail' folders.

All WiscMail users are given 200 MB of storage space. For more information regarding quota limits, view the following document: WiscMail quota information. If you are at 90% or more of your current quota, you may obtain additional quota.

There is no charge for additional quota.

Important: Some email clients (desktop clients) may have problems interacting with large accounts. If you begin to have problems, review the client documentation.

At any time, you can check your current quota usage by logging into the WiscMail web client. Near the bottom of the screen there is a line that tells your current quota usage.

You will receive a message from the WiscMail System Administration as you approach 100% of your quota. You will again be warned when you exceed 100%. Details on these messages are available at the WiscMail Quota Information Page. In addition to e-mail warnings, logging in the WiscMail web client when you are near quota will generate a pop up message warning of the quota situation.

Note: Automated Messages are send every 48hrs if the account is at 90%, 24hr if 95%+. User can increase their quota at anytime after their account reaches 90%.

If you are close to your quota limit, it is possible for a large message to put you over capacity. Once you are at or above your quota limit, messages will no longer be delivered to your account. WiscMail and WiscMail Plus senders will see warning messages when they attempt to send email to your account, and the email will not be accepted. External senders will also be unable to send email to your account, and they will most likely receive notifications from their email providers that the message transmission was unsuccessful. Once adequate space has been made available in your account, either by deleting mail or by purchasing additional quota space, new messages will begin to be delivered to your account.

While quota does not affect messages you send, if your mail client stores a copy of the sent message in an online folder and this does not fit in your quota, you may receive an error that your message cannot be sent because the copy cannot be created.

Good ways to reduce your total quota usage:

1. Move some of your mail to local folders.
2. Delete mail from your sent mail folder you no longer need or do not save sent mail. If you do not need to keep copies of sent messages, WiscMail web mail users can make this change by going to Options->Settings and making sure the When sending a message place a copy in Sent check box is -NOT- checked under "Sent Messages".
3. Make sure to empty your trash folder frequently. If you do not need to keep the mail you find in the trash folder you can chose to always empty this folder on logout. WiscMail web mail users can make this change by going to Options->Settings and making sure the Empty folder on logout is checked for the "Trash" folder under "Deleting Mail".
4. Periodically delete messages you no longer need.

See Also:

• WiscMail - Increasing Quota