Cybersecurity Awareness Training - Accessibility & Usability Information

This document describes the accessibility and usability barriers in the Cybersecurity Awareness Training delivered by MediaPro and recommends the use of the Option #2 Canvas Cybersecurity Awareness Training for users with disabilities.

The Cybersecurity Awareness Training educates UW-Madison students, faculty, and staff on ways to avoid as well as address cybersecurity risks online. 

There are two training options available to campus:

  • Option #1: A highly visual and interactive Cybersecurity Awareness Training delivered by MediaPro. This training is less accessible to people with visual and motor disabilities.

  • Option #2: A text-based Cybersecurity Awareness Training delivered in Canvas by DoIT Office of Cybersecurity. This training is very accessible to all users, including those with disabilities.

The following report details the barriers discovered in the Cybersecurity Awareness Training delivered by MediaPro. Evaluation was conducted in August 2019 followed by ongoing vendor relations. This documentation will update as new information comes available. At this time the MediaPro training is not accessible to users who are blind or have low vision and need to navigate the training using a screen reader, braille display, or similar assistive technology that relies on the developer’s code in order to decipher content relationship.

How to get help

Contact the DoIT Help Desk to report additional accessibility and usability barriers, or for general assistance for using the Cybersecurity Awareness Training. 

Reach the Help Desk by phone at 608.264.4357, email at help@doit.wisc.edu or visit their KnowledgeBase.

Accessibility and usability barriers

Alternative Text missing on many images throughout training

Alternative text in images throughout the training are missing. Images without alternative text are especialy prevalent in simulation content. Users who are blind or low vision and navigate using a screen reader will have difficulty reading some training content as a result. A caption is located in an unexpected location on the screen for those users who can navigate there. The replay button replays the question and options but not the caption language.

Training isn’t fully screen reader accessible (keyboard navigation) 

When a screen reader user navigates content tiles in the training, the keyboard navigation focus isn’t moved to the modal that appears and so users who are blind or have low vision aren’t able to read the content properly. Some content is image content and therefore unreadable via screen reader without alt text present. Navigating through this training content via tabbing seems to function, but navigating via reading order using a screen reader to read non-clickable text is difficult.

Heading levels out of order

When a screen reader user attempts to read the content in this training, they will find the heading levels on some of the pages are out of order. This makes it difficult for users who are blind or low vision and who use a screen reader to understand the page hierarchy to navigate through the content appropriately. For example, some paragraph text is tagged as a heading.

Checkbox status isn’t announced by the screen reader

When screen reader users are navigating the checkboxes in the training, the checkbox state of being checked or unchecked isn’t being announced by the screen reader. This impacts users who are blind or low vision who are navigating the training and selecting checkboxes in an effort to answer questions in the training. The user has to navigate over the checkbox again in order to see if their answer was retained. This is even more of an issue because in this training the correct or incorrect message does read immediately after the answer is first checked. Additionally, the user can not circle back and identify which they checked very easily. 

Visual indicators of status aren’t read by the screen reader

When the Electronic Communications policy section is done, the user can visually see it is completed. However, a screen reader user is unable to hear this status change. Users who are blind or have low vision will not here this section is complete using their screen reader or via text using a Braille display.

Keyboard navigation difficult to see

For users who are navigating via keyboard (without a screen reader on) perhaps due to a motor disability or similar reason, will have a difficult time seeing where their focus moves to on the screen during this training. The focus styling in this training is not contrast accessible and sometimes does not appear.

Simulation portions of the training doesn’t allow changing navigation

When a user navigating via keyboard and screen reader changes from tabbing (to read clickable text) to reading order navigation (using arrows to read static text), the simulation forces the user to start all over again at the top of the page instead of starting at the last place where focus left off. This will make it difficult for people who are blind or have low vision to navigate the training.

Navigation difficulty

The main navigation functions of the training do not move the simulation navigation. This can cause the keyboard user to get stuck moving through the simulations questions in a linear fashion and if they need to go back and hear something, they don’t have a good way to.The user can easily lose their spot in the simulation and have to essentially retake it.

 

Potential blocker for some users on Scenario #5

There is a caption typo on scenario #5 that reads scenario #4 (repeated). Additionally,  the simulation at this point doesn’t provide the user with enough direction to know how to move forward. This perhaps might lead some users to struggle with completing the training. Users must leave the simulation at this stage and return to the training. For assistance with this portion of the training if needed, contact the Help Desk by phone at 608.264.4357.

Labels are insufficient

While the radio buttons in the training do have labels, labels like true or false alone do not define which true or false combination belong to which statement. Users who are blind or low vision and navigating via screen reader will not be able to visually see the proximity of the statement to the true or false combination in order to properly answer these questions. 





Keywords: cybersecurity awareness training, DoIT, security, training, accessibility, usability, scam, phishing, cyber theft, waterholing   Doc ID:101063
Owner:Sandi A.Group:Campus IT Accessibility & Usability
Created:2020-04-22 13:30 CSTUpdated:2020-11-20 10:40 CST
Sites:Campus IT Accessibility & Usability, DoIT Help Desk
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