MERIT SOE Onboarding Outline

MERIT vs DoIT

• MERIT manages SOE accounts and the wisc.edu/education domain
• DoIT manages NetID accounts and the wisc.edu domain

An SOE account is used for:

• Logging into PCs and laptops connected to the SOE network
• Logging into the SOE portal for the GlobalProtect VPN
• Accessing SOE departmental network drives
• Accessing your SOE email account
• Accessing SOE licensed software

MERIT can provide SOE users with support for:

• Account creations, password resets, unlocks, username recoveries, etc.
• Network drive / VPN assistance
• Software installations / troubleshooting
• New computer setups
• Hardware troubleshooting (computers, printers, etc.)
• Quotes and recommendations for new hardware
• Referrals for hardware replacements
• Remote access to SOE resources
• AV technical support

MERIT does not support:

• NetID account assistance
• Direct hardware servicing
• Making new hardware or software purchases for patrons (but can advise)