Qualtrics - Accessibility & Usability Information KB

This document summarizes the accessibility and usability barriers identified during testing Qualtrics and how to get help.

The UW-Madison Qualtrics Survey Hosting Service allows the campus community to create surveys, collect and store data, and produce reports.

Get help

  • Contact the DoIT Help Desk for general assistance or to report an accessibility or usability barrier with Webex.

  • If you are using Qualtrics for a SOAR online survey and need assistance, call 608-262-4707 or email soar@studentlife.wisc.edu

  • To view Qualtrics service details see the Qualtrics Service page.

  • See additional Qualtrics support documentation.  

End-user Accessibility & usability barriers 

The following information is provided to help people with disabilities know what potential barriers may exist in Qualtrics. 

People who are blind or low vision and navigating via screen reader may have difficulty

Some users may experience difficulty navigating via screen reader in Qualtrics due to the following accessibility barriers:

  • Some heading levels in the page content are missing or out of order making it difficult for some users to navigate the page.

  • Quotations with images must have alternative text in order for screen reader users to answer.

  • Question labels are not programmatically related to answer inputs making it difficult for some users to clearly know which answer option is for a specific question.

  • The following question types are not screen reader accessible and do not provide enough auditory information to complete the survey question:

    • Rank Order

    • Pick, Group, and Rank

    • Hot Spot

    • Heat Map

    • Graph Slider

    • Drill Down

    • Highlight

    • Signature

    • Matrix Table

    • Side by Side

    • Net Promoter Score

People navigating via keyboard may have difficulty

Some users may experience difficulty navigating via keyboard due to the following accessibility barriers. 

  • No focus styling exists on some functions in the app. Focus styling isn’t controlled in the app’s CSS making it difficult for keyboard users to see where their cursor is on the page.

  • The following question types are not keyboard accessible:

    • Rank Order

    • Pick, Group, and Rank

    • Hot Spot

    • Heat Map

    • Graph Slider

    • Drill Down

    • Highlight

    • Signature

People who are colorblind or have low vision may have difficulty

Low color contrast on the focus styling in the app makes it difficult for people navigating via keyboard to see where their cursor is.





Keywords:Qualtrics, accessibility, usability, SOAR online, SOAR   Doc ID:102919
Owner:Sandi A.Group:Accessibility & Usability
Created:2020-06-09 15:34 CDTUpdated:2020-06-11 10:29 CDT
Sites:Accessibility & Usability, Accessibility Shared Resources
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