General - How to Contact the LTG Help Desk
Hours of Operation
- Monday through Friday from 8:00am to 5:00pm
General Assistance
- Use the Technical Assistance form.
- Email us.
- Call us at (608) 262-8880.
- Search this KB and / or help us improve it by suggesting a missing article.
Current Issues & Updates
Check for Current Issues
The System Problems page contains a list of all current issues. The links on the System Problems page are also present in the "Outages" sidebar section of this KB.
While we might already know about an issue, please do contact us if you're unsure or have additional information about an issue. For helpful terms to use when reporting an issue, please refer to this KB (How Things Work: Glossary - Library Technology Group (LTG)).
Check for Updates via Social Media
| Entity | Twitter Account | Facebook Page |
|---|---|---|
| Libraries | https://twitter.com/UWMadLibraries | https://www.facebook.com/UWMadLibraries |
| DoIT* | https://twitter.com/UWDoIT | https://www.facebook.com/UWDoIT/ |
| Police | https://twitter.com/UWMadisonPolice | https://www.facebook.com/UWMadisonPolice/ |
*Division of Information Technology
After-Hours / Emergency Contact
Please call (608) 262-8880, then follow the instructions for reaching our on-call staff. If you need to reach our answering service directly, please call (608) 262-3316; that person will contact our on-call staff.
Additional Information
Some library services are hosted off campus and may remain functional during campus system outages. The two most notable services are Alma and email via Microsoft 365, although authentication into email may be affected during a campus system outage.