Kaltura/Canvas - Known Issue - Canvas Embed Kaltura Media window does not show player preview (Resolved)

This document describes a known issue where a user uses the Canvas rich content editor (RCE), chooses to Embed Kaltura Media and then clicks the gear button to customize the media embed in Canvas the user will not see the player preview in the Embed Kaltura Media window.


Example screenshot of the current Embed Kaltura Media window in Canvas:
KalturaBSEEmbedKalturaMedia-playerpreviewnotdisplaying_s.png

Affects

This issue currently affects all users trying to use the Canvas rich content editor to embed media and who click the gear icon to see the above Embed Kaltura Media screen

Status

This issue has been resolved as of 2/1/21.

Workaround

Users can still set options in the Embed Kaltura Media screen and click the Embed button. Unfortunately users won't be able to usefully set start or end points from this screen until the issue is resolved. A user would need to have the media open in a separate tab or browser to find the start and end points to set.





Keywords:kaltura, canvas, bse, browse, search, embed, media, gear, blank, white   Doc ID:104816
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2020-08-10 14:01 CDTUpdated:2021-02-02 15:03 CDT
Sites:DoIT Help Desk, Learn@UW-Madison
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