UW-Madison Zoom - Consolidate your free personal Zoom account to UW-Madison Zoom

How will consolidating my personal @wisc.edu Zoom account to the UW-Madison Zoom service change my experience?

Free personal Zoom account	UW-Madison Zoom account
Features are limited. 40-minute maximum group meetings. No option for Single Sign On (SSO), so you’ll need to remember another password for the Zoom account. Not protected by the UW-Madison Zoom terms of service. Basic license. Need to pay for premium features. No branded URL.	Activate or consolidate your personal @wisc.edu Zoom account to immediately gain access to more features. 30 hour maximum for group meetings. Learn more.  Single Sign on (SSO) - You will log in with your NetID and password. Protected by the UW-Madison Zoom terms of service. No need to pay for premium features. Branded URL: https://uwmadison.zoom.us

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What settings and data will consolidate from my personal @wisc.edu Zoom account to my UW-Madison Zoom account?

Account-level and user settings will be changed to mirror the default settings of the main University account.

Settings/events that will consolidated/migrated:

• All existing meetings - including meeting link.
• If you previously used a netid@wisc.edu email address for your personal Zoom account, you will continue to have the same address for your UW-Madison Zoom account.
• Your Personal Meeting ID will be the same.
• Your personal account settings will consolidate to your UW-Madison Zoom account.
• Cloud recordings - as long as the user is licensed for UW-Madison Zoom account. Important: Except for users who are part of the Health Care Component sub-account (HIPAA). In addition, it is recommended that you save your recording(s) in a video hosting service.
• Meeting templates will be consolidated.

Settings/data that will not consolidate:

• Polling data/reports will not be migrated - if you need to save any of this data, please see Zoom's Getting Started with reports support article.
• Meeting/webinar registration report data will not be migrated for past events - if you need to save any of this data, please see Zoom's Getting Started with reports support article.
• Your UW-Madison Zoom account will only use your netid@wisc.edu email address; cannot use a first.last@wisc.edu email address
• The login URL will be different:
  • Before consolidation: https://zoom.us 
  • After consolidation: https://uwmadison.zoom.us 
• You will need to sign into your Zoom desktop client using SSO.
  • Company domain: uwmadison
• If you stayed sign in on other devices, you will be signed out and will need to sign in again using SSO.
• If you used a first.last@wisc.edu email address for your personal Zoom account, you will no longer be able to use this address for your UW-Madison Zoom account.

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What is the consolidation experience and steps?

Note: On 2/9/2021, eligible UW-Madison Zoom users who have a consumer Zoom account ending with @wisc.edu received an email notifying them they will be prompted to consolidate their consumer Zoom account into UW-Madison's Zoom environment when they log into their consumer Zoom account.

I only have a personal Zoom account that is using my netid@wisc.edu email address. What should I do?

You have three options

Option 1:

If the account is no longer being used, delete it.

Option 2:

If the account is being used for personal use, and you want it kept separate from your UW-Madison Zoom account, then rename the account to a non @wisc.edu address (e.g. @gmail.com).

Option 3:

If you want to consolidate the account into UW-Madison Zoom environment - go to https://uwmadison.zoom.us/ and log in with your NetID credentials. This will automatically consolidate your consumer account and any associated settings/data per information above.

I only have a personal Zoom account that is using my first.last@wisc.edu email address. What should I do?

You have three options

Option 1:

If the account is no longer being used, delete it.

Option 2:

If the account is being used for personal use, and you want it kept separate from your UW-Madison Zoom account, then rename the account to a non @wisc.edu address (e.g. @gmail.com).

Option 3:

If you want to consolidate the account into UW-Madison Zoom environment - go to https://zoom.us/ and log in with your first.last email address credentials. This will automatically consolidate your consumer account and any associated settings/data per information above. Important: you will need to wait overnight for the data to appear within your UW-Madison Zoom account.

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I have a personal Zoom account using a non @wisc.edu email address (e.g., bucky@gmail.com). What should I do?

Personal Zoom accounts that are not using an @wisc.edu email address cannot be consolidated in to the UW-Madison Zoom service. You can either continue to use the personal Zoom account or terminate the account.

I have a personal Zoom account using an email address (e.g. @gmail.com) other than a netid@wisc.edu or first.last@wisc.edu email address. What should I do?

Change your email address to netid@wisc.edu as soon as possible if you would like to consolidate your personal account to a UW-Madison Zoom account.

Note:

• If you do not rename your account prior to consolidation, you will need to contact the DoIT Help Desk.
• If you are using Zoom for personal reasons or aren’t eligible for UW-Madison Zoom (see above eligibility requirements), rename it to your personal email address (e.g. john@gmail.com).
  • Zoom Support: How Do I Change the Email on My Account?.

Steps to rename your account. 

1. If prompted for consolidation, click Skip for this time.
2. After logging in to your personal account, go to Profile > Sign-In Email > Edit
3. Enter your netid@wisc.edu email address and click Save Changes.
4. Check your netid@wisc.edu mailbox for an email from Zoom. Click on the link provided in the email.
5. Sign in to https://uwmadison.zoom.us again. When prompted to consolidate, follow the consolidation steps provided above.

If you are still having issues renaming your account, please contact the DoIT Help Desk for assistance: Get Help from DoIT.

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I have a personal/consumer Zoom account using a department@division.wisc.edu email address. What should I do?

If your intention is to use this account within UW-Madison Zoom tenant, then follow the step outlined in UW-Madison Zoom - Getting Started with Service Accounts.

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See Also:

• UW-Madison Zoom - Frequently Asked Questions
• UW-Madison Zoom - Getting started
• UW-Madison Zoom - Errors related to Single Sign-On (SSO)
• UW-Madison Zoom - How are you logged into Zoom client?