UW-Madison Zoom - Known Issues

All clients or multiple clients

The issues listed below apply to all or multiple clients (web and desktop).

• Error "Error Code 2216" within Canvas

  Cause: Any user who is not in our UW-Madison Zoom tenant and is not an instructor/teacher, will not be able to access this Zoom module and any meetings within it.

• Current workaround(s)

  • Create Zoom links outside of Canvas and copy/paste those links within your course syllabus.

• Error "user is not a paid user under your account" or "user does not exist" or "is not a user in your Zoom account" when attempting to add a user as an alternate host to a Zoom event.

  Cause: There are two reasons why this occurs:

  • The address you entered does not exist within our primary UW-Madison Zoom tenant - please review email address formatting article to make sure you are entering the address format correctly.

  • If you are entering the correct address format, but still receiving this error, ask the user to sign into UW-Madison Zoom and try again.

• Current workaround(s)

  • Make the user a co-host after they join event.

• When attempting to add a user to a Zoom channel, the "add" button is grayed-out.

  Cause: User being added has not logged into their UW-Madison Zoom account via the Zoom desktop client.

• Current workaround(s)

  • User being added will need to sign into their UW-Madison Zoom account via the Zoom desktop client. Once they've signed in, another user will be able to add them to a Zoom channel.

• Error "Failed to detect a speaker" when joining an event via Zoom desktop client

  Cause: Some users may have experienced this issue running version 5.7.4 (804).

• Current workaround(s)

  • Update Zoom desktop client to most current version (currently at 5.7.5(939)).