UW-Madison Zoom - Known Issues

All clients or multiple clients

The issues listed below apply to all or multiple clients (web and desktop).

  • Error "Error Code 2216" within Canvas

    Cause: Any user who is not in our primary UW-Madison Zoom tenant and has instructor/teacher, will be unable to access this Zoom module and any meetings within it.

  • Current workaround(s)

    • Create Zoom links outside of Canvas and copy/paste those links within your course syllabus.

    • Use Blackboard Collaborate instead of Zoom.

  • Error "user is not a paid user under your account" or "user does not exist" or "is not a user in your Zoom account" when attempting to add a user as an alternate host to a Zoom event.

    Cause: There are two reasons why this occurs:

    • The address you entered does not exist within our primary UW-Madison Zoom tenant - please review email address formatting article to make sure you are entering the address format correctly.

    • If you are entering the correct address format, but still receiving this error, it is because the user's UW-Madison Zoom account is not within our primary tenant.

  • Current workaround(s)

    • Make the user a co-host after they join event.



Keywords:canvas hcc help care components hipaa baa uhs university health services faculty staff user does not exist is not a paid user under your account (2258) warning blackboard collaborate   Doc ID:108598
Owner:Zoom S.Group:Zoom
Created:2021-01-26 09:52 CDTUpdated:2021-02-02 10:58 CDT
Sites:DoIT Help Desk, Learn@UW-Madison, Office 365, Zoom
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