UW-Madison Zoom - Known Issues
All clients or multiple clients
The issues listed below apply to all or multiple clients (web and desktop).
- Error "Error Code 2216" within Canvas
Cause: Any user who is not in our primary UW-Madison Zoom tenant and has instructor/teacher, will be unable to access this Zoom module and any meetings within it.
- Current workaround(s)
Create Zoom links outside of Canvas and copy/paste those links within your course syllabus.
- Error "user is not a paid user under your account" or "user does not exist" or "is not a user in your Zoom account" when attempting to add a user as an alternate host to a Zoom event.
Cause: There are two reasons why this occurs:
The address you entered does not exist within our primary UW-Madison Zoom tenant - please review email address formatting article to make sure you are entering the address format correctly.
If you are entering the correct address format, but still receiving this error, ask the user to sign into UW-Madison Zoom and try again.
- Current workaround(s)
Make the user a co-host after they join event.
- When attempting to add a user to a Zoom channel, the "add" button is grayed-out.
Cause: User being added has not logged into their UW-Madison Zoom account via the Zoom desktop client.
- Current workaround(s)
User being added will need to sign into their UW-Madison Zoom account via the Zoom desktop client. Once they've signed in, another user will be able to add them to a Zoom channel.