Help Desk - Browser Troubleshooting

1. Clear your browser cache and cookies using instructions in Clearing Browser Cache and Cookies
2. Try using another browser if possible, such as Chrome, Firefox, or Safari:
   • Download Chrome: https://www.google.com/chrome/
   • Update Safari: https://support.apple.com/downloads/safari
   • Download Firefox: https://www.mozilla.org/en-US/firefox/new/
3. Try using a private (incognito) browser mode:
   • Chrome: https://support.google.com/chrome/answer/95464
   • Safari: https://support.apple.com/guide/safari/use-private-browsing-ibrw1069/mac
   • Firefox: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
4. Check for browser updates:
   • Chrome: https://support.google.com/chrome/answer/95414
   • Safari: https://support.apple.com/en-us/HT204416
   • Firefox: https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using

See Also:

• Opening a Private Browsing Window