Accessing the dashboard

1. Log into WiscIT.
2. Open dashboard manager. See WiscIT - Accessing the Dashboard Manager.
3. Navigate to the "Aging Incidents Dashboard" in the Global > DoIT Dashboards folder.

Navigating the dashboard

• The main widget shows aging incidents for the selected team. Use the Choose Team button to select the team you are interested in.

  

• Not sure what teams to look for? You can use the lookup teams of user button to check.

  

• The All my teams widget shows incidents that will be resolved without notification for all teams that you are a member of combined.

  

Reviewing incidents that will be resolved without notification

After selecting a team, review the incidents in the main widget and take one of the following actions:

• Take no action - the incident will be resolved without notification to customer or technologist on September 20th

• Resolve the incident (with notification) - set the ticket status to resolved and a notification email will be sent to the customer

• Resolve the incident (without notification) - Use the mute button in the I want to section to mute customer notifications. Then resolve the incident and no notification will be sent to the customer

• Exempt the incident from autoresolution - set the ticket to a status that will allow it to remain open indefinitely. See WiscIT - Exempting individual incidents from the aging incidents process

• Update the incident - take any action and save the incident; it will not be resolved without notification. However, if unactioned for more than 1 week, it will be set to Pending - Autoresolution when the aging incidents process is activated on September 20th