CAE Duo - Using the Duo Mobile App to generate passcodes

This document describes how the Duo Mobile app can be used to generate a passcode for multi-factor authentication. This feature is great for situations when your phone doesn't have a stable cellular data or wifi connection. This feature can even be used with your phone is in airplane mode or when you are traveling outside of the US.
Please note that this document is specifically for CoE Duo.  If you need to generate a code for your NetID Duo, please see here: 

1. Log into service requiring CoE Duo Verification.  Duo will automatically try to send a push notification to your phone.  Click on "Other Options"

Default Push Notification
2. Click "Duo Mobile passcode"
Duo Mobile Passcode
3. On your mobile device, open the Duo Mobile App
4. Select "UW College of Engineering"
Duo Mobile
5. The entry should expand, showing a 6 digit code
Duo Mobile Code
6. Enter that code in the Duo prompt and click "Verify"
   Enter Duo Code
7. If that code doesn't work, go back to the Duo Mobile app and tap the Refresh button to generate a new code, then enter that code and click "Verify"
Duo Mobile Refresh

Keywordsduo mobile app code mfa coe cae login   Doc ID113675
OwnerDan S.GroupCAE
Created2021-09-14 09:25:02Updated2024-01-09 13:58:38
SitesComputer-Aided Engineering
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