ParkMobile Mobile App (Transportation Services) Accessibility and Usability

This document summarizes the accessibility and usability barriers identified during testing as well as how to get help.

ParkMobile is an app that allows users to pay for street, lot, or garage parking right from mobile devices. Users can also reserve parking ahead of time near garages and stadiums across the country. ParkMobile is available in over 350 cities including New York, San Francisco, Washington, DC, Atlanta, Chicago, Miami, New Orleans, Dallas, St. Louis, Minneapolis, Pittsburgh and Philadelphia.

Get help

  • Contact ParkMobile Support for general assistance or to report an accessibility or usability barrier, or or call ParkMobile at 877-727-5457 for immediate assistance.

  • Chat with the Park Mobile Support for answers to questions regarding accessibility features, functionalities, and assistive technology in products.

  • Find additional information about ParkMobile at UW-Madison

Student accessibility & usability barriers 

The following information is provided to help people with disabilities know what potential barriers may exist with the Google Meets. 

Some keyboard navigation barriers may be difficult for people with vision or motor disabilities

Certain focus indicators focus on invisible elements on the map. The focus indicator also does not relocate properly in certain situations and does not allow users to select all elements on a page. 

Magnification and interface barriers may be difficult for people with low vision

Student and instructor pages do not reflow when the page is magnified, making it difficult for users with low vision who need to increase magnification for readability.  While the screen is magnified, the ebook page for students is inaccessible. Some other features on the student page are unreachable due to reflow issues, including the contents of the help tab and several other table and text elements. Additionally, some features on the instructor end are inaccessible, including the tabs for insights and reports.

Some screen reader barriers may be difficult for people with vision disabilities

Some content, including the password setup process and the help tab, is missing auditory feedback which is necessary for users who are blind or have low vision and are using a screen reader or other assistive technology.  Content has missing and skipped heading levels which makes it difficult for users with visual disabilities to navigate via screen reader or other assistive technologies. Some buttons and checkboxes are missing tags which provide a barrier to navigation as well. Additionally, some hidden elements with no content exist on the page which may cause confusion for those navigating via screen reader or other assistive devices. Some instructor elements, such as the grading table, are not accessible by screen reader.

Color contrast barriers may be difficult for people with color blindness

Some icons, links, and buttons have low color contrast and may be difficult for some users to navigate and read if they have low vision or color blindness. 

KeywordsPark, accessibility, usability, screen reader, keyboard shortcuts, parking, parking lots   Doc ID115038
OwnerLeah B.GroupIT Accessibility and Usability
Created2021-11-30 16:11 CSTUpdated2023-08-11 12:11 CST
SitesDoIT Help Desk, IT Accessibility and Usability
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