Webex App - Park and Retrieve Calls

If you're part of a call park group, you can park an ongoing call. When you park a call, the call gets assigned a parked number that's not your phone number. You can then use that parked number to retrieve the call from another device. Or you can share the number with people in a different department so that one of them can retrieve the call from their own device.

Call Park

How to Park and Retrieve Calls

While on a phone call, click More More, and then select Park.

The call is put on hold and the parked number displays.


The call can be retrieved in one of two ways:

  • Click Retrieve at the bottom of your call window to retrieve the call you parked. If you want to retrieve the call from your mobile app or a different device, dial the parked number from there.
  • Share the parked number with others and someone else can dial that number from another device to retrieve the call.

KeywordsWebex App, call park, parked call, park, retrieve call, how to park calls, unpark calls, pickup, pick-up   Doc ID115283
OwnerShawn T.GroupVoice Services
Created2021-12-16 14:10:59Updated2021-12-16 14:14:37
SitesCisco Webex, DoIT Help Desk, Voice Services
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