Webex App - Make Calls with your Desk Phone

When you're connected to your desk phone from Webex App, you can dial a number or make a call in Webex App and your call goes through your phone. Webex App acts like a remote control for your phone so you don't need to shift your focus away from your computer when you want to make a call.
Choose Preferred Calling Device

Go to  and make sure that your desk phone's selected. If you see My Computer instead of your desk phone, select it and switch to your desk phone.


If you'd prefer to always use your phone to make calls, you can connect to it and use it as your default calling device.

Change to Desk Phone

Phone Call Controls

Dial a number from your app or make a Webex App call, and your call goes through your phone. Pick up your handset, use your headset, or talk over your speakerphone on your phone. Then you can continue controlling your phone from the app to put calls on hold. You can even merge and transfer calls too. You'll see everything taking place on the phone display.


If you're in desk phone control mode, you can use the dial pad on Webex App to enter DTMF tones so you can enter codes to join meetings, choose voicemail options, and navigate IVR (Interactive Voice Response) systems.

Desk Phone Display

KeywordsWebex App, desk phone calls, switch between softphone and desk phone, phone controls   Doc ID115289
OwnerShawn T.GroupVoice Services
Created2021-12-16 16:34:24Updated2021-12-16 16:41:30
SitesCisco Webex, DoIT Help Desk, Voice Services
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