cielo24 Accessibility and Usability Information

This document summarizes the accessibility and usability barriers identified during testing as well as how to get help.

Cielo24 offers captioning, live captioning, transcription, and audio description services.

Get help

For assistance making video or audio content accessible, or using negotiated contract services provided through the Center for User Experience, view the guide on Post-Production Captioning, Transcription, and Audio Descriptions for Pre-Recorded Events or reach out to the Center for User Experience Digital Accessibility Program with questions or to request consulting.

Accessibility & usability barriers 

The following information is provided to help people with disabilities know what potential barriers may exist.

Screen reader barriers make navigation difficult for people with vision disabilities

Some images in the interface lack proper alt text, while other elements such as links lack proper context for smooth navigation via screen reader.

Color contrast barriers may be difficult for people with color blindness

Text elements throughout the site have low color contrast and may be difficult for some users to navigate and read if they have low vision or color blindness. 

Magnification barriers may be difficult for people with low vision

cielo24 does not support screen magnification up to 400%, and some content begins overlapping at over 150% magnification.

Unclear instructions may be difficult for people with cognitive and learning disabilities 

Unclear directions or workflows may impact the ability of all users to reach their goals or complete high-priority tasks, especially those with cognitive and learning disabilities. For example, the “Upload Media” button is used to request transcripts and captions, which may make it difficult for users to locate and identify that functionality.

Keywordscielo24, captioning, transcription, audio description, usability, accessibility, screen reader   Doc ID117212
OwnerLeah B.GroupIT Accessibility and Usability
Created2022-03-08 15:08 CSTUpdated2023-08-11 11:18 CST
SitesDoIT Help Desk, IT Accessibility and Usability
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