CaptionSync (AST)/Verbit Accessibility and Usability Information

This document summarizes the accessibility and usability barriers identified during testing as well as how to get help.

Automatic Sync Technologies (AST) provides Verbit (formerly CaptionSync), a service which provides captioning, transcription, audio description, and caption translations.

Get help

For general assistance with Verbit, go to the Verbit start guide page.

For assistance with making video or audio content accessible, or using negotiated contract services provided through the Center for User Experience, refer to the guide on Post-production captioning, transcription, and audio descriptions for pre-recorded events. Reach out to the Center for User Experience with questions or to request consulting.

Additional resources

Accessibility and usability barriers 

The following information is provided to help people with disabilities know what potential barriers may exist.

Screen reader accessibility barriers may impact users who are blind or have low vision

  • Required form fields have no screen reader indication of its label.

  • Tooltip content is not reachable via screen readers.

  • Modal window content is not reachable until navigating all page content.

  • Missing “Skip to Main Content” link.

Keyboard navigation barriers may limit accessibility for some users, such as people with motor disabilities

Tooltip content, such as clarifying how to complete the field, is not reachable via keyboard.

Low color contrast may limit accessibility for users with color blindness or low vision

Multiple elements of the sign-up form have low color contrast, including light blue or red text on a gray background. The log-in page has low color contrast (light gray text on a white background).

Magnification barriers may limit accessibility for users who have low vision

  • The page content does not reflow at 125% magnification or higher, so users have to scroll horizontally.

  • Multiple elements are cut off when magnified over 200%.

    • Navigation menu text

    • Main content blocked by left side navigation panel

    • Main content blocked by fixed header


Keywords:
CaptionSync, automatic sync technology, AST, Verbit, caption, captioning, media, audio, video, multimedia, transcript, transcription, audio description, accessibility, usability 
Doc ID:
117214
Owned by:
Leah B. in IT Accessibility and Usability
Created:
2022-03-08
Updated:
2024-07-31
Sites:
DoIT Help Desk, IT Accessibility and Usability