WiscIT - Using HelpOnline to create a ticket, log a call, add notes to a call, and review past calls

HelpOnline provides a way to create a call or ticket requesting various services (help, network requests like data jack installations and activations, etc.) from DoIT.

Launch HelpOnline 



Keywords:
WiscIT cherwell HOL Help On-line Online self-service self service portal My UW-Madison MUM services review view cases incidents tickets search previous closed calls datajack data jack DNS IP activation install request services registration number 
Doc ID:
11828
Owned by:
Will C. in DoIT Help Desk
Created:
2009-07-29
Updated:
2024-01-25
Sites:
DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager