Engage - Resolved Issue - eReader does not display shared notes

While in a Collaboration session in the Engage eReader (powered by Redshelf), shared notes you have subscribed to do not show up properly.

While in a Collaboration session, the eReader will show you that you've subscribed to the shared notes; however, no notes are displayed. 

Notes that were taken:

notes that were taken

No notes appear when in a Collaboration session:

notes do not appear


This will affect users of the Collaboration feature in the Engage eReader who share notes and subscribe to notes. 


There is no workaround for this issue. As of May 31, 2022, this issue has been resolved by the vendor.

Keywords:engage redshelf etext ereader known issue issues notes missing subscribe subscription collaboration share shared   Doc ID:118723
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2022-05-27 10:23 CDTUpdated:2022-05-31 17:31 CDT
Sites:DoIT Help Desk, Learn@UW-Madison
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