Setting up your Mac for a Remote Support session

When connecting with an IT Tech using Remote Support on a Mac, you will need to allow Remote Support access to your Mac using System Preferences, Security and Privacy and the Privacy Tab. Below are the steps 

1. When you see this screen, click Open System Preferences

Remote Support asking to open System Preferences -> Security and Privacy

2. When this screen comes up, click the lock at the bottom left

Mac System Preferences - Privacy and Security Window on the Privacy Tab

3. When prompted, enter the username and password you use to access your Mac - Note: If you do not use a password to access your Mac, leave the password field blank (however, your friendly IT staff do recommend you add a password to protect your Mac)

System Preferences asking for Mac username and password to unlock access to Security and Privacy settings

4. On the left column, highlight Screen Recording. In the right column, check the check box next to Remote Support Customer Client

Security and Privacy tab, showing Remote Screen Management Selected on the left and Remote Support Client on the right

5. When you click off of it, you will see this message. You can click "Later" here

System Preferences altering you that you need to close System Preferences to make the change

6. Repeat the same process for Full Disk Access (shown below) and Accessibility

System Preferences - Security and Privacy - Privacy Tab in unlocked state with Full Disk Access selected

7. Close the System Preferences window and type to your tech in the Remote Support Chat feature to verify they can now see your screen. When prompted for Elevated Access, click "Yes" so the Tech can assist to their fullest ability.


Keywords:
remote support, bomgar, mac 
Doc ID:
118945
Owned by:
Ella T. in School of Education
Created:
2022-06-09
Updated:
2022-06-09
Sites:
School of Education