BeyondTrust - Allow BeyondTrust to View and Control Your Screen on a Mac
This document covers the security features on macOS require additional steps to allow full use of the BeyondTrust screen sharing software.
Note: If the system is running macOS Ventura, the system settings may possibly be unique to the Ventura system and thus the instructions below may not be applicable.
- Open the BeyondTrust file (Open to Start Support Session) to begin the remote session.
- In the pop-up window that appears, select Open.
- Click Open System Settings on the Screen Recording prompt. If you do not get this prompt, click the Apple icon in the upper left corner and select System Settings...
- In System Settings, scroll down and choose Privacy & Security.
- Select Screen & System Audio Recording and toggle Remote Support Customer Client on.
- You will see a prompt to quit the application to apply changes - click Later.
- Return to Privacy & Security with the back arrow.
- Follow the same steps in Accessibility, then in Full Disk Access.
- If prompted to quit the application, select Quit & Reopen, otherwise manually quit and reopen the application to apply changes.