Recovering CAE user name and password
If you don't remember your login name, you can go to:
https://my.cae.wisc.edu/tools/public/newuser/
and start the account activation process again. After you put in your ID number and date of birth, if the account is active, it will tell you your username.
If you don't have internet access, you may call the CAE consultants at (608) 262-5349, or stop by the helpdesk in 105 Wendt Commons (215 N. Randall Ave.), any time there is a consultant on duty, provide your campus ID number, and they can look up your user name for you.
For information about resetting your password, see the following doc on CAE's knowledge base:
IF YOU CAN CURRENTLY LOG IN WITH YOUR CAE PASSWORD AND SIMPLY NEED TO CHANGE IT, YOU CAN SEE https://kb.wisc.edu/cae/122764. IF YOU DON'T KNOW YOUR CAE PASSWORD (INCLUDING FORCED CHANGES), CONTINUE BELOW.
CAE staff do not have access to any of your passwords, as they are all stored in encrypted form. For this reason, if you forget your password, you will need to reset it. Note that some types of accounts such as collaborator require CAE intervention to reset (see below).
Never use links that are sent to you to reset your password, as they may be phishing attempts. It is wise to verify the URL and check that it is the correct address and secure. See below for information on how to verify if the site is secure.
To reset your password, you will need to do the following:
- Go to the CAE homepage at cae.wisc.edu.
- Click on the link on the left side of the page named "CAE Account Management"
- On the page that you are brought to (titled "CAE Account Management"), click on the link titled "Reset Password"
- You will be brought to a page that asks you for your University username (NetID) and password.
- After entering your NetID/Password, you will be brought to a page titled "CAE Account Password Reset" that asks you for information and allows you to reset your password. After you fill out the form and click on "Change Password", you should be able to log into your account in approximately 10 minutes.
For NetID and NetID password assistance, you can see their KB document https://kb.wisc.edu/iam/page.php?id=4610 or contact the DoIT help desk: https://it.wisc.edu/services/help-desk/
NOTE that the CAE password recovery form requires you to log in with your NetID.
If you have questions or need help, please contact the CAE Help Desk:
- Send an e-mail to helpdesk@cae.wisc.edu
- Call the consultants at 262-5349
- Go to the 1st floor of Wendt Commons
**If you are using an account with limited capabilities, such as an collaborator account, you will need to come to the CAE Lab (1st floor of Wendt Commons) and reset the password with a CAE staff member. CAE consultants at the help desk can not do this with you. If you cannot come into the helpdesk, let the consultant know and a staff member will be in contact.
What DoIT says about identifying secure websites: https://it.wisc.edu/news/two-things-to-look-for-in-a-secure-website/