WiscIT - Getting help using WiscIT
WiscIT is a web application used by DoIT and other related entities to track IT-related customer contacts, incidents, and service requests.
Documentation for Customers
Information on using WiscIT to log a call via HelpOnline can be found at WiscIT - Using HelpOnline to create a ticket, log a call, add notes to a call, and review past calls.
Documentation for Officers
For more information on who is a WiscIT Officer please refer to this glossary term.
If you are looking for additional information on using WiscIT, you can find additional documentation at https://kb.wisc.edu/wiscit/internal/. Note that you will need to login with your NetID and password to access this documentation.
Contacting WiscIT Support
To get help with WiscIT, please e-mail your request to email@example.com. A ticket will automatically be created and assigned to the WiscIT team, and a member of the team will respond as soon as possible.