WiscIT - Getting Help Using WiscIT

Documentation for Customers

Information on using WiscIT to log a call via HelpOnline can be found at WiscIT - Using the Self-Service Portal to contact the Help Desk, submit a Service Request, add notes to an incident, and review your Items.

Documentation for Officers

A WiscIT Officer is an individual who uses WiscIT to view, create, and manage cases.

If you are looking for additional information on using WiscIT, you can find additional documentation at https://kb.wisc.edu/wiscit/internal/. Note that you will need to login with your NetID and password to access this documentation.

Contacting WiscIT Support

To get help with WiscIT, please use one of the following methods: 

• Use the Service Catalog or the Self Service Portal:

  • Make a Support Request: https://go.wisc.edu/m52s54

  • Report an Issue: https://go.wisc.edu/1d0gvf

• Contact the DoIT Help Desk. See Get Help from DoIT.