WiscIT - Getting help using WiscIT

WiscIT is a web application used by DoIT and other related entities to track IT-related customer contacts, incidents, and service requests.

Documentation for Customers

Information on using WiscIT to log a call via HelpOnline can be found at WiscIT - Using HelpOnline to create a ticket, log a call, add notes to a call, and review past calls.

Documentation for Officers

A WiscIT Officer is an individual who uses WiscIT to view, create, and manage cases.

If you are looking for additional information on using WiscIT, you can find additional documentation at https://kb.wisc.edu/wiscit/internal/. Note that you will need to login with your NetID and password to access this documentation.

Contacting WiscIT Support

To get help with WiscIT, please e-mail your request to wiscit-support@doit.wisc.edu. A ticket will automatically be created and assigned to the WiscIT team, and a member of the team will respond as soon as possible.




Keywords:cherwell infraenterprise getting help Infra WiscIT documentation login access netid protected   Doc ID:12443
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2009-10-18 18:00 CSTUpdated:2022-07-12 09:38 CST
Sites:DoIT Help Desk, DoIT Tech Store
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