WiscIT - Getting help using WiscIT

WiscIT is a web application used by DoIT and other related entities to track IT-related customer contacts, incidents, and service requests.

Documentation for Customers

Information on using WiscIT to log a call via HelpOnline can be found at WiscIT - Using HelpOnline to create a ticket, log a call, add notes to a call, and review past calls.

Documentation for Officers

For more information on who is a WiscIT Officer please refer to this glossary term.

If you are looking for additional information on using WiscIT, you can find additional documentation at https://kb.wisc.edu/wiscit/internal/. Note that you will need to login with your NetID and password to access this documentation.

Contacting WiscIT Support

To get help with WiscIT, please e-mail your request to wiscit-support@doit.wisc.edu. A ticket will automatically be created and assigned to the WiscIT team, and a member of the team will respond as soon as possible.

Keywords:cherwell infraenterprise getting help Infra WiscIT documentation login access netid protected   Doc ID:12443
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2009-10-18 19:00 CDTUpdated:2022-01-26 14:53 CDT
Sites:DoIT Help Desk, DoIT Tech Store
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