Teams can use GitLab for:

• Internal communications between project team members
• External communications with customers
• Planning of Agile sprints and Kanban pull systems
• Organizing a backlog and work in progress using sprints, epics, versions, and releases (milestones)
• Reporting or board views using labels and groups
• Seeing the status of work using workflows (e.g. Pending → To Do → In Progress → On Hold → Done/Completed)

Agile Planning with GitLab Video (4:15 seconds)

Key Features

• Road-maps: Epics and milestones in a group containing a start date or due date can be displayed in a timeline.
• Groups: Use groups to organize value streams and teams
• Projects: Create projects to manage source code, documentation, and issues
• Epics & Sub-epics: Use epics to organize business initiatives and groups of issues that share a theme across sub-groups, projects, and milestones.
• Boards: Use boards to create Kanban and Scrum boards, see issues by team members, or issues by importance
• Iterations: Use iterations to track issues over time and sprints (at group level)
• Milestones: Use milestones to track issues and merge requests to achieve a goal or release (at group or project level)
• Issues: Use issues to track and collaborate on work activities and assign issues to individuals or multiple team members
• Sub-task or Task List: Add sub-tasks to ensure all the steps for an issue are completed
• Issue Ranking: Drag and drop issues to rank them in priority order
• Points and Estimation: Indicate the size or effort to complete an issue by adding a weight
• Labels: Use labels to sort and group issues and epics
• Templates: Issue and merge request templates allow teams to easily create new issues and requests with the same description or sub-tasks
• Service Desk: Customers can email you bug reports, feature requests, or general feedback and correspond with your team
• Reports: Sprint status reports, burn down charts, and burn up charts

Service Desk

Service Desk is enabled by default for all projects in the DoIT GitLab instance.

NOTE: Due to an incompatibility between GitLab Service Desk and Microsoft O365, you currently cannot use a Wiscmail service address as the custom address for GitLab Service Desk.  You must use the GitLab-generated email address.

Related Resources

1. Tutorial: Use GitLab to run an Agile iteration
2. Learn GitLab with tutorials