Calabrio ONE is call recording software used in conjunction with Cisco's Unified Contact Center Express (UCCX/Finesse). This call recording service is an optional add-on for UCCX users. Each agent must have their own license if they have a need for recording. This recording service is not available for non-UCCX users.

Pricing

• Pricing is $96.00 per user each year. Billing is done each Fiscal Year. 

Please note that UW-Madison only has a license for compliance recording. Calabrio ONE software offers workforce optimization and quality management features that we are not licensed for due to cost (As of 2020, those prices were about $2,000/year/agent). DoIT has no plans to add these features. Within Calabrio, you may see references to unlicensed features like evaluations and monitoring.

Website: go.wisc.edu/calabrio