Calabrio ONE: Find recorded calls
How to find recorded calls.
Recording Page
- Log into Calabrio ONE
- Navigate to the Recording Tab on the top navigation bar
- Your team's recording should appear
- To find a specific recording, you may use the filter on the left.
Filters
Filters must contain at least one of the following:
- Contact ID
- Date Range
- Specific Date
Filter Wildcard
- The * wildcard represents any number of characters. For example, if you enter 612* as a criterion for the Phone Number filter, you filter all phone numbers that begin with 612 but contain any number of characters afterward.
- The ? wildcard represents one character. For example, if you enter 612555???? as a criterion for the Phone Number filter, you filter all phone numbers that contain ten characters and begin with 612555.
To Add a Filter
- Click the Filter list icon (top left of the page). The Filters panel opens to show either the last filters you used or the default filter set.
- Click Add Filter. The Choose Filters dialog box opens. Note that to filter by agent, use must choose the Organization filter. List of Filter Descriptions
- Click a filter in the Available column to add it, or click a filter in the Selected column to remove it.
Save a Filter
- Filter contacts to choose the filters and criteria you want to save.
- Click the Save icon. The Save Filter Set dialog box opens.
- Enter a name for the filter set in the New Filter Set Name field.
- Click Save. The Save Filter Set dialog box closes, and the name appears in the Filter Set drop-down list.
Use a Saved Filter
- Click the Filter list icon (top left of the page). The Filters panel opens.
- Select the filter set from the Filter Set drop-down list. The filters and criteria for the set display.
- Click Apply. Recordings that meet all of the criteria in the filter set display.
Edit a Saved Filter
- Select the filter set from the Filter Set drop-down list.
- Edit the filter set.
- Click Apply.
- Click the Save icon. The Save Filter Set dialog box opens.
- Select Overwrite Filter Set. The filter set’s name appears in the Existing Filter Set drop-down list.
- Click Save. The Save Filter Set dialog box closes.