Calabrio ONE: Download recorded calls

How to find download calls.
  1. Log into Calabrio ONE
  2. Before downloading a recording for the first time, please make sure that you have your notifications properly set up. If you do not have Recording Export in your notifications setting, you will be unable to download files. Calabrio ONE: Change default notification settings
  3. Navigate to the Recording Tab on the top navigation bar
  4. Your team's recording should appear
  5. To find a specific recording, you may use the filter on the left.
  6. Check the box(es) of the recording(s) you want to download
  7. Once a call is selected, you will see 5 icons in the top left of the screen.
    Toolbar with download, mark for collaboration, tag, and delete icons
  8. The first icon, a downward arrow, is the download button. Click that.
  9. Choose either WAV or Opus format and click Export.
  10. The system will then prepare your export.
  11. When the export is ready, you will see a number on the bell icon in the upper left corner. You may have to refresh your browser to see it.
    Screenshot of a bell icon with a 1 over it and alert letting user know the export is ready
  12. Click the text of the alert
  13. You will then get an Alert Notification. Click the word here to download the file. If you do not download the file within 24 hours, you will need to export it again.
    Alert Notification that says to click here to download your file.
  14. The downloaded audio file with be in the folder determined by your browser.

See Also


Keywords:
calabrio one listen find locate web site download record recording call contact center uccx cisco filter filters download wav file downloads save 
Doc ID:
131934
Owned by:
Chance H. in Voice Services
Created:
2023-10-05
Updated:
2024-08-19
Sites:
DoIT Help Desk, Voice Services