DoIT Departmental Tech Support - Purchase Request Form

This document provides information on the DS purchasing process, including how to request IT equipment, shipping services, and contract partner billing. It outlines the steps for determining purchasing needs, checking item availability, and submitting a request through the DS Purchasing & Billing Request Form.

All items must be requested through the DS Purchasing & Billing Request Form. This form ensures accurate tracking, proper approvals, and timely processing of all purchases and billing requests.

Equipment Purchasing Process

  1. Determine the item needed - Identify whether the item is a standard stocked item or a non-standard item requiring a ShopUW purchase
  2. Check availability & purchasing responsibility:
    • Standard items are stocked in B202 (Computer Science) or the Middleton building
    • If the item must be purchased through ShopUW, verify whether DS Operations or the customer's department is responsible for making the purchase.
  3. Submit your request - Complete the DS Purchasing & Billing Request Form, including:
    • Customer Information 
      • NetID
      • Payment information (DoIT Number)
      • Incident number
    • Delivery Method
      • Shipping (charges apply for non DoIT contracts)
      • Technician pick up
      • Contract partner pick up from On-Site Help Desk

Purchasing & Billing Request Form Categories

Requests fall under six categories:

  1. Customer Hardware Purchase - Request standard inventory for a contract partner from B202/ Middleton inventory or non standard items via ShopUW
  2. Customer Software Purchase - Request software for a contract partner
  3. DEM Reader Pool Shipment - Ship equipment to a DEM remote reader
  4. DoIT Logistics Shipping Service - Ship equipment to or retrieve equipment from a contract partner 
  5. DS Purchase/Office Supplies - Request an item for use by internal staff such as a desk lamp for your cube, accessories, training materials, etc. (A ticket must be created before completing the form)
  6. Billing - Chargeback costs to a contract partner (e.g, quote for repair or out of warranty parts)

Next Steps:

  • You will receive an automated email confirmation with a summary of your request once you have submitted the form. If you do not receive an email confirmation, contact Operations.
  • Review the content for accuracy and report any errors to operations 
  • Please allow up to 4 business hours for your order to be placed.
  • Once your custom order has been placed, Operations will email you with confirmation and order details (if available).

If you have any questions specific to your request or the status of your request, contact Shop Operations directly or by email at doit-ds-ops@lists.wisc.edu.


Keywords:
purchase request, customer purchases, customer billing, doit logistics shipping service, returns 
Doc ID:
133157
Owned by:
Ibrahim G. in DoIT Departmental Support
Created:
2023-12-04
Updated:
2025-02-13
Sites:
DoIT Contract Partner Support Help Desk, DoIT Departmental Support