Jira Customer Portal View

Created by Brandon Dietz on May 25, 2022

There are two ways to access the customer portal 

  1.  By clicking on the hyperlink in the email:

example email with view request hyperlink hilighted

This will take you directly to that tickets view.

2. Got to the URL https://jira.med.wisc.edu/servicedesk/customer/user/login?destination=portals and log in using netid.

jira customer portal login screen with a NetID Login button

On the top right click the request button to view all your requests to Jira.

In the top right corner a dropdown with my requests button hilighted

This view will show all the tickets you are associated with.

a list of all support requests

Click onto a ticket to view all the comments and add a new one,

an example support request with a text box at the top of the screen to add a comment


Keywords:
smph it knowledge base jira customer support portal ticket 
Doc ID:
134054
Owned by:
Brianna M. in SMPH
Created:
2024-01-16
Updated:
2024-02-09
Sites:
School of Medicine and Public Health