Step 1: Launch TeamViewer

• (Windows) Locate the TeamViewer shortcut on your desktop and double-click on the shortcut to open the TeamViewer application 
• (Mac)Right click the TeamViewer icon in the Status Menus area and click "Show Status Dialog" 

Step 2: Access the "Help Me" Feature

• Once the TeamViewer window appears, look for the "Help Me" button.

Step 3: Provide Your Information

• If your name is not prepopulated, enter your name in the designated field.
• Describe the issue you're experiencing in the provided description box.

Step 4: Initiate Your Request

• After entering your name and issue description, click the button to initiate your support request.

Step 5: Wait for an Agent

• An agent will be assigned to your case, and they will send a request to connect to your computer shortly.

By following these steps, you'll be able to quickly request remote support using TeamViewer's "Help Me" feature. An agent will assist you with resolving your issue, ensuring a smooth and efficient support experience.