PaperCut - Mac, Mobile Printing - Hold for Authentication Error

This document goes over how to fix a “Hold for Authentication” error while using a mobile queue on PaperCut with a Mac device.

Why this error is occurring?

  • Either the NetID or Password was typed in or saved incorrectly.

What to do to Fix this Error?

  • First, spot the error occurred by looking at the printer icon in the bottom right corner. 

Prnter Icon with warning message.

  • Click into the icon. The following will appear.

Highlighted the reload button.

  • Click on the little reload button on the far right and a box will pop up. See the blue highlighted box.

The pop-up screen with the error and print job.

  • When the box pops up, make sure to type in the NetID and Password carefully.

Blue highlighted reload button.

    •  Tip: Do not check the “Remember this password in my keychain” if you are not 100% sure the NetID and Password is correct.
  • Make sure the printer icon at the bottom right does not look like it did, and then disappears quickly. 
  • Go over to the desired print release station and login with NetID and Password and release the print.


Keywords:
Hold for Authentication Error Mobile Printing Mac Laptop Printer PaperCut Paper Cut
Doc ID:
137199
Owned by:
Ava B. in Libraries
Created:
2024-05-08
Updated:
2024-12-13
Sites:
InfoLabs, UW-Madison Libraries