EUC - PaperCut - Mac, Mobile Printing - Hold for Authentication Error

This document goes over how to fix a “Hold for Authentication” error while using a mobile queue on PaperCut with a Mac device. For assistance with this article, please contact the End User Computing (EUC) team.

Why this error is occurring?

  • Either the NetID or Password was typed in or saved incorrectly.

What to do to Fix this Error?

  • First, spot the error occurred by looking at the printer icon in the bottom right corner. 

Prnter Icon with warning message.

  • Click into the icon. The following will appear.

Highlighted the reload button.

  • Click on the little reload button on the far right and a box will pop up. See the blue highlighted box.

The pop-up screen with the error and print job.

  • When the box pops up, make sure to type in the NetID and Password carefully.

Blue highlighted reload button.

    •  Tip: Do not check the “Remember this password in my keychain” if you are not 100% sure the NetID and Password is correct.
  • Make sure the printer icon at the bottom right does not look like it did, and then disappears quickly. 
  • Go over to the desired print release station and login with NetID and Password and release the print.

Troubleshooting

If the above steps do not work try the "Try these steps first (for users)" section of 'Hold for Authentication' Error in Mac Print Queue | PaperCut 

 


Keywords:
Hold for Authentication Error Mobile Printing Mac Laptop Printer PaperCut Paper Cut
Doc ID:
137199
Owned by:
Ava B. in Libraries
Created:
2024-05-08
Updated:
2026-03-24
Sites:
InfoLabs, UW-Madison Libraries