The DoIT Operational Framework, ITIL & Service Management Contacts at DoIT
Links for DoIT's Operational Framework, ITIL, and contacts for service management information at DoIT.
DoIT's Operational Framework describes best practices for service management at DoIT. It is based on the ITIL framework (the Information Technology Infrastructure Library).
- DoIT Operational Framework (All Sections)
- ITIL Official Site, Axelos - https://www.axelos.com/best-practice-solutions/itil
- ITIL (Wikipedia reference)
Service Outage Notification
- DoIT Outages Page (planned and unplanned outages for services managed or monitored by DoIT)
- UW System Outages Page (planned and unplanned outages for UW System services managed or monitored by DoIT)
DoIT Contact Emails:
- Change Management - firstname.lastname@example.org
- Configuration Management (CMDB) - email@example.com
- Incident Management - firstname.lastname@example.org
- Event Management - email@example.com
- COOP - firstname.lastname@example.org
- WiscIT (Cherwell) Support - email@example.com