Kaltura - Known Issue - Application Error when using Embed Kaltura Media Tool in Canvas [UW-Madison]

Users may see an Application Error when using the Embed Kaltura Media tool in Canvas.

    Affects

    Users when embedding Kaltura media using the Embed Kaltura Media tool in Canvas.  This issue does not apply to Application Errors received when viewing media.  Here is a screenshot of the error.

    Application Error from Kaltura Embed Media Tool

    Status

    This issue is present as of 8/19/24. The vendor has been notified and is working on a solution.

    Workaround

    In Canvas, navigate to Account – Kaltura My Media.  You should see the Authorization screen shown below.

    Authorization Screenshot for Kaltura


    Keywords:
    Kaltura, Application Error, Embed, BSE, RCE, Authorize 
    Doc ID:
    141269
    Owned by:
    Andrew R. in Learn@UW-Madison
    Created:
    2024-08-19
    Updated:
    2024-08-19
    Sites:
    DoIT Help Desk, Learn@UW-Madison