I uploaded my list of contacts (and even got a confirmation email), but they aren't showing. What's up?
- First, you used your contact label, right? Your contact label is unique to your user group but is not an email group, segment or list. It is the same every time you upload a list. If any of this doesn't make sense, please reach out to marketingautomation@wisc.edu.
- Did you give it some time? Don't forget, uploading your contacts is a two-step process. The first step simply adds them to Eloqua. The second step adds your contact label, which allows anyone in your group to access those contacts. The second step of adding the contact label is not instantaneous, and currently is taking longer than usual. If you can, wait a bit to see if the contacts appear.
- If you still aren't seeing your contacts appear, or you can't wait, please email marketingautomation@wisc.edu for help. Please include the name of your shared list (not segment) where you uploaded your contacts.