I saved an email as a new file and changed to a new email group, but why didn't my footer change?
- First, good job on going to File > Save As, to duplicate your email!
- Although footers are determined by email groups when you create a new email from scratch, they do not change when you duplicate an email, even if you change the email group. Instead, you should manually find the footer you need.
- Open your Email Group Details spreadsheet that was sent to you. Find the email group you're using and follow that row across to see your desired footer.
- Then, in Eloqua, open your email, click on the footer, and look to the control panel on the left side of the screen. Under Footer Properties, click Replace. Navigate to your user group folder and the desired footer.