I exported contacts or ran a report, and I received an email with a link. But when I click on it, why am I asked to log in?

When you download an exported list or report from Eloqua, it wants you to be logged in to our instance of Eloqua. Just as you need to be logged in to build an email, you also have to be logged in to download data. The easiest way to address this is open the report or list in Firefox.

  • Open the email with the link you want.

  • Right-click the link and select Copy Hyperlink or a similar command to copy the URL.

  • Open Firefox and ensure you are already logged into Eloqua.

  • Paste the copied URL into your address bar. Your report should download.

Keywords:
report, log in, email link 
Doc ID:
142637
Owned by:
Sue R. in Eloqua Marketing Automation
Created:
2024-09-25
Updated:
2024-12-03
Sites:
Eloqua Marketing Automation